Frequently Asked Questions (FAQ)

• Is the wine more expensive online than at retail?
• What are the benefits of being on the mailing list?
• Why am I charged 8.125% sales tax?  
• Why are the Lots sometimes not released numerically?
• I am not receiving your emails but wish to. How can I fix this?

Is the wine more expensive online than at retail?

Selling online actually allows us to offer the wine to you at a superior price. By delivering our wines directly to you, we skip the markups in the three tier system of producers/distributors/retailers, and are able to maximize quality for price for the customer.

What are the benefits of being on the mailing list?

Our e-list is the only way to know about all of our new wine releases, sales, and special offers.

Why am I charged 8.125% sales tax?

Our wines are only available online at chwine.com. To comply with regulations for delivery in certain states, we are required to collect sales tax based on the rate at the location of the licensee conducting the sale. Since the licensee is located in California, the sales tax you were charged reflects California's tax rate. The collected tax is then submitted to the California Department of Revenue. This process is essential for us to remain compliant and to continue shipping to your state.

Why are your Lot wines sometimes not released numerically?

A wine gets assigned a Lot number in the order that it becomes a finished wine, i.e. not 5 gallons of this or 3 gallons of that. A finished blend. These numbers are assigned numerically, but the wines are not always released in the same order.  This is because different wines react to being bottled differently. Some are approachable within a few months. Some take 6 months. We release the wine the minute we think it's saleable, but always advise if there is more upside to the wine being left in the bottle for another 3-4 months or even 5-7 years (e.g. Lot 16 Stags Leap Cab). Sometimes, a wine is ready to go before its numerical predecessor and we release it first.

I am not receiving your emails but when I try to subscribe it tells me I'm already subscribed. How can I get your emails?

The most likely causes of this are that you have unsubscribed from an email in the past by mistake, or you or your email provider has placed the email in your spam, junk, or subfolder other than "inbox". Adding info@chwine.com to your address book or white list will help to ensure that they arrive in your inbox. You can look at your spam or junk folder to see if you find anything from "Cameron Hughes Wine". We take unsubscribes very seriously and require that customers who opt themselves out of our email list, also take the action of resubscribing themselves. We hope you understand! This is the best way to ensure that only people who want to receive our communications are receiving them.

Please try re-subscribing using this link first: http://eepurl.com/pxskT
Use this signup form to re-subscribe using the email of your choosing.

If you are still having difficulty please reach out to us at info@chwine.com and we will be able to assist you further.