Delivery Problems & Returns
1. Damaged or Incorrect Wines
We're sorry that you're reading this! We're happy to resolve damaged, missing or incorrect delivery problems. We ask that you contact us within 30 days of your purchase date to resolve these issues.
We will gladly replace products that were damaged during transit. Please note you may be required to hold and/or provide evidence for the carrier while we process a damage claim. Please contact us before disposing of any damaged items.
Missing or Incorrect Items
We take great pride in the meticulous accuracy of our shipping department! However, from time to time an error does occur and we are happy to resolve the issue. In the event that you received incorrect items, we may require that you hold this wine and the existing packaging so that we can arrange a return pickup. Please contact us before disposing of the wine or packaging.
To Contact Us
Please visit our Contact Us page to get in touch!
When an order is returned to our warehouse by the carrier after several delivery attempts, we are happy to reship the order. Just Contact Us and we will assist you with the arrangements.
Please note: If your order was return was not due to an error on part of the carrier or Cameron Hughes Wine, we will charge our standard rate to cover the costs of reshipping. Please see our Shipping Information page for information on receipt of packages.
Tracking information showing delivery attempts and other information pertaining to the order is available by following the instructions on the Order Status page.
Due to the nature of alcoholic beverage regulation, all sales are considered final.
Once your order has shipped we can only accept cancellation/refund requests for non-damaged and undelivered wine under exceptional circumstances.
Refunds for pre-authorized returns or for wine returned as undeliverable are issued only as Store Credit less actual shipping cost. Shipping cost is listed in your Order Confirmation email, or for orders that have qualified for 'Free Shipping' the CHW incurred shipping costs are listed in the Shipping Confirmation email.
If you have received your wine delivery and it has been damaged in transit or you are otherwise unsatisfied, please contact us for resolution. Your satisfaction is our priority.